Design expert Donald Norman has written that when people are anxious, they narrow their thought processes. Conversely when people are happy, they become more creative and imaginative at solving problems. If this is true, it means that one of the best things a technical writer can do is create beautiful content that moves readers to a happier, more adaptive emotional state. Or so I contend.
Technical writers usually think of their job in functional terms: to help end users know or do something. Creating beautiful content is typically not seen as a core part of the equation. But what if technical writers thought of themselves as artists whose aim is to create a thing of beauty? Isn't that, in the end, what makes for a good user experience?
With COVID we have more opportunities for solitude than ever before, and artists of all people should be grateful for that. Right? Well ... what if solitude is less about isolation from the world so you can paint or write, and more about a process of "concentrated fascination" that leads to the production of art not only for yourself but for the common good?
C.S. Lewis once wrote that surrendering yourself is the only way to find your true self. It's a true and inspiring sentiment which, unfortunately for Christians, is diametrically opposed to just about everything a culture bent on consumerism and expressive individualism stands for.
For technical writers, content reuse it a great idea---but way more difficult in practice than it sounds. Here are some of my practical suggestions on how to do it in a sustainable way, based on my years of experience implementing it with tools like Confluence and Madcap Flare.