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Richard Rabil, Jr.

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Tag: Spotify

What Makes Online Help Effective? Results from an Informal Benchmarking Exercise

December 15, 2018January 4, 2019 ~ Richard Rabil, Jr.

My writing colleagues and I recently presented on our favorite help systems from companies like Lego, Spotify, Google, and WordPress. Here are some things we found, and some implications for writers of help content.

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