My experience with a recent unconscious bias training left me with a lot of questions. Here I suggest that such trainings could be improved by educating attendees on the more pernicious aspects of our deep-seated desire to belong.
Category: Writing and Rhetoric
"If the story confirms everything you want to believe about your enemies, pause before clicking that share or retweet button. It might be too bad to be true." This short quote from Collin Hansen of the Gospel Coalition encapsulates how Instagram news stories can prevent us from being sober enough the grim prospects of the war in Ukraine.
Do Attractive Documents Work Better?
Design expert Donald Norman has written that when people are anxious, they narrow their thought processes. Conversely when people are happy, they become more creative and imaginative at solving problems. If this is true, it means that one of the best things a technical writer can do is create beautiful content that moves readers to a happier, more adaptive emotional state. Or so I contend.
What If Technical Writers Thought of Themselves As Artists?
Technical writers usually think of their job in functional terms: to help end users know or do something. Creating beautiful content is typically not seen as a core part of the equation. But what if technical writers thought of themselves as artists whose aim is to create a thing of beauty? Isn't that, in the end, what makes for a good user experience?
What Really Matters in an Argument
“The only part of an argument that really matters is what we think of the people arguing." So goes one line in this passage from Kim Stanley Robinson's sci-fi novel about settlers on Mars. I think it's more true than we want to admit.
Silence Is Damnation: The Informal Justice Code of Social Media
This is the informal code of woke social justice that I have come to observe in the era of social media: You absolutely must be doing social justice, and a doing a lot of it, or there is something very wrong with you. Yet you must not post about the social justice you are doing, because then you are virtue signaling. Yet if you say nothing, you shall be judged for your abominable silence. So you have to say something---but you better watch how you say it, or you may wish you had never said anything at all.
Living in Tolkien’s Groundhog Day
A journey through the Old Forest looks totally different from my day-to-day existence. Yet this passage from Tolkien is a pretty apt description of what I found life to be like in 2020, and continues to be like in 2021---a description that resonates more deeply with me than the Groundhog Day metaphor.
True Solitude Is Not Retreat
With COVID we have more opportunities for solitude than ever before, and artists of all people should be grateful for that. Right? Well ... what if solitude is less about isolation from the world so you can paint or write, and more about a process of "concentrated fascination" that leads to the production of art not only for yourself but for the common good?
Best Practices for Content Reuse
For technical writers, content reuse it a great idea---but way more difficult in practice than it sounds. Here are some of my practical suggestions on how to do it in a sustainable way, based on my years of experience implementing it with tools like Confluence and Madcap Flare.
“Gossiping is good,” says The Atlantic. Is it, though?
An article from The Atlantic says gossip can strengthen interpersonal bonds and make us better people. I am dubious.